Effective Date: 26 November 2024
At Flana Dhikana, we prioritize transparency and quality while adhering to legal standards in India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-commerce) Rules, 2020. Below is our policy regarding refunds, returns, and exchanges.
1. General Policy: All Sales are Final
- No Refunds or Returns: All sales made on our website www.flanadhikana.com are final. We do not accept returns, refunds, or exchanges unless explicitly covered under the conditions mentioned below.
- Exceptions:
- Damaged or Defective Products: If the product delivered is defective, damaged during transit, or incorrect, we will arrange for a replacement or refund.
- Timelines: Any issue must be reported within 48 hours of delivery along with photographic evidence.
2. Conditions for Reporting Issues
To claim a replacement or refund under the exceptions:
- The product must be unused, unwashed, and returned with original packaging.
- Issues should be reported to support@flanadhikana.com with the following details:
- Order number
- 2 Videos of the damaged/defective product at the time of receiving your delivered parcel which covered all the angles of package and product.
- A brief description of the issue
3. Replacement or Refund Process
- Verification: After reviewing the request and evidence, we will notify the customer of approval or rejection.
- Return Shipping: If approved, the customer must ship the product back to the address provided in the email. Return shipping costs will be reimbursed only for defective or incorrect products.
- Refund Timelines: Eligible refunds will be processed within 7-10 business days of receiving and inspecting the returned product. Refunds will be credited to the original payment method used.
4. Non-Returnable Products
The following items are non-returnable and non-refundable:
- Customized or personalized products
- Products not reported for issues within the specified timeframes
- Products returned without original packaging or in used condition
5. No Direct Exchanges
We do not offer exchanges. Customers seeking a different product must place a new order.
6. Cancellation Policy
- Orders can be canceled only if they have not been shipped.
- For shipped orders, customers must follow the above policy to report any issues after delivery.
7. Compliance with RBI Guidelines
- Secure Transactions: All payments are encrypted, and sensitive details are not stored.
- Timely Refunds: Refunds, where applicable, are processed within RBI-recommended timeframes.
- Customer Support for Disputes: Customers may contact us for any payment-related disputes.
8. Contact Us
For any queries or to report an issue, reach out to us:
- Email: support@flanadhikana.com
- Address: 11, Narayan Vihar, Sikandra, Agra, Uttar Pradesh, India, PIN: 282007
- Helpline: 8273132101
9. Amendments to the Policy
We reserve the right to amend this policy at any time. Updates will be effective immediately upon posting on our website.
Important Notes for Customers
- Please review this policy carefully before making a purchase.
- By completing a transaction, you agree to the terms outlined above.
- We strive to ensure customer satisfaction and compliance with applicable laws while maintaining clarity and fairness in our practices.
Note:
- Flana Dhikana is a business entity operated under Firm “Roycey”. For any issues or support, you can contact us at: support@flanadhikana.com
- Please Check our Privacy Policy and Terms & Conditions for more Policies related information.