Effective Date: 26 November 2024

Welcome to Flana Dhikana (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit and interact with our website, www.flanadhikana.com (“Website”), to ensure compliance with the General Data Protection Regulation (GDPR) and current RBI Guidelines for online e-commerce and payment services in India.

By accessing or using our Website, you agree to the practices described in this policy. If you do not agree with this Privacy Policy, please refrain from using our Website.

1. Information We Collect

1.1. Personal Information

We may collect personal information when you:

• Place an order on our Website.
• Subscribe to our newsletter or promotional emails.
• Contact us via email or contact forms.

This information may include:

• Full name
• Email address
• Shipping and billing address
• Phone number
• Payment details (handled securely via third-party payment gateways as per RBI guidelines).

1.2. Non-Personal Information

We may also collect non-identifiable information through cookies, analytics tools, or server logs, such as:

• Browser type
• Device type
• IP address
• Pages viewed and time spent on our Website

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders, including payments and shipping.
• To send transactional and promotional communications (only with your consent).
• To improve our Website’s performance and enhance user experience.
• To comply with legal obligations, including financial regulations outlined by the RBI.

3. How We Share Your Information

3.1. Third-Party Service Providers

We may share your information with trusted third-party providers to perform essential functions, including:

• Payment processors (in compliance with RBI guidelines and PCI DSS standards).
• Logistics and delivery partners for shipping your orders.
• Analytics platforms for improving our services.

3.2. Legal Obligations

We may disclose your information if required to comply with legal obligations, respond to legal claims, or protect our rights.

3.3. Your Consent

We will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• SSL encryption for secure communication.
• Secure servers for storing information.
• Regular audits of our data protection practices.

In compliance with RBI guidelines, all payment-related information is securely processed through authorized payment gateways, ensuring no sensitive data is stored on our servers.

6. Your Rights

Under the GDPR and Indian laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request corrections to inaccurate or incomplete information.
• Right to Erasure: Request deletion of your data when it’s no longer necessary.
• Right to Restrict Processing: Limit how we use your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured format for transfer to another service.
• Right to Object: Opt out of data processing for direct marketing or other legitimate interests.

To exercise your rights, contact us at support@flanadhikana.com. We will respond within 30 days of receiving your request.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

9. Children’s Privacy

Our Website is not intended for children under 18. We do not knowingly collect personal data from children.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.”

11. Grievance Redressal

If you have any concerns about your privacy or our data practices, please contact us:

• Email: support@flanadhikana.com
• Address: 11, Narayan Vihar, Sikandra, Agra, Uttar Pradesh, India, PIN: 282007
• Helpline: 8273132101

12. Legal Compliance

We ensure compliance with GDPR, RBI guidelines for e-commerce payments, and relevant data protection laws in India.

Note:

• Flana Dhikana is a business entity operated under Firm “Roycey”. For any issues or support, you can contact us at: support@flanadhikana.com
• Please Check our Terms & Conditions and Refund & Returns Policy for more Policies related information.