Effective Date: 26 November 2024

Welcome to Flana Dhikana! These Terms and Conditions outline the rules and regulations for using our website, www.flanadhikana.com (“Website”), and purchasing our products. By accessing this Website and making a purchase, you agree to comply with these Terms and Conditions, including our Refund & Returns Policy.

1. Introduction

Flana Dhikana, operated under Roycey Firm, specializes in selling Men’s Comfortable Loafer Shoes tailored for weddings and festive shoppers. For inquiries or support, contact us:

• Email: support@flanadhikana.com
• Address: 11, Narayan Vihar, Sikandra, Agra, Uttar Pradesh, India, PIN: 282007
• Helpline: 8273132101

2. Eligibility

To use our Website, you must:

• Be at least 18 years old or have parental consent.
• Provide accurate and complete information during purchase.
• Comply with all applicable laws, including RBI guidelines for online payments.

3. Products

• Descriptions: We strive for accurate product descriptions; however, slight variations in color or design may occur due to screen settings or lighting.
• Availability: Products are subject to availability. We reserve the right to limit quantities or discontinue items without notice.

4. Pricing and Payments

• Pricing: All prices are in INR and inclusive of applicable taxes unless otherwise stated. We reserve the right to modify pricing without notice.
• Payment Methods: Payments are processed through secure gateways compliant with RBI guidelines.
• Payment Security: Transactions are encrypted, and sensitive payment information is not stored by us.

5. Shipping and Delivery

• Locations: We deliver within India only.
• Timeline: Orders are typically delivered within 7-10 business days. Delays may occur due to unforeseen circumstances.
• Shipping Fees: Applicable fees are displayed during checkout.

6. Refund and Returns Policy

General Policy: All Sales are Final

All sales made on our Website are final. Refunds, returns, or exchanges are not accepted unless explicitly covered under the exceptions below.

Exceptions:

• Damaged or Defective Products: If the product is defective, damaged in transit, or incorrect, we will arrange a replacement or refund.
• Timelines: Issues must be reported within 48 hours of delivery with photographic evidence.

Conditions for Reporting Issues:

To claim a replacement or refund:

• The product must be unused, unwashed, and returned in its original packaging.
• Report issues to support@flanadhikana.com with:
  • Order number
  • Two videos of the damaged product, showing all angles of the package and product
  • A brief description of the issue

Replacement or Refund Process:

• Verification: We will review the request and notify the customer of approval or rejection.
• Return Shipping: Approved customers must ship the product back to the address provided in the email. Return shipping costs will be reimbursed for defective or incorrect products.
• Refund Timelines: Refunds, where applicable, will be processed within 7-10 business days of receiving and inspecting the returned item.

Non-Returnable Products:

• Customized or personalized products
• Items not reported within the specified timeframe
• Used products or those without original packaging

Cancellations:

• Orders can be canceled only if not shipped. Once shipped, cancellations are not allowed, and the above policy will apply.

7. User Responsibilities

You agree to:

• Avoid misuse of the Website for fraudulent activities.
• Maintain the confidentiality of your account credentials.
• Provide accurate shipping and payment details.

8. Intellectual Property

All content on the Website, including images, text, and logos, is the property of Flana Dhikana and protected under copyright laws. Unauthorized use is prohibited.

9. Third-Party Links

Our Website may include links to third-party payment or delivery services. We are not responsible for the content or practices of such websites.

10. Liability Limitation

To the extent permitted by law, Flana Dhikana is not liable for:

• Indirect, incidental, or consequential damages from using the Website or products.
• Delays or disruptions caused by third-party services.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by Indian law. Disputes will be subject to the exclusive jurisdiction of courts in Agra, Uttar Pradesh.

12. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, detailing how we handle personal data.

13. Modification of Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting.

14. Contact Us

For any questions or concerns, contact us at:

Address: 11, Narayan Vihar, Sikandra, Agra, Uttar Pradesh, India, PIN: 282007

Helpline: 8273132101

Email: support@flanadhikana.com

Note: 

• Flana Dhikana is a business entity operated under Firm “Roycey”. For any issues or support, you can contact us at: support@flanadhikana.com.
• Please Check our Privacy Policy and Terms & Conditions for more Policies related information.